Privacy Policy

Privacy Policy Privacy Policy Your trust and confidence when visiting our online store, whether for shopping or browsing goods, are the essential and decisive elements for us. We fully understand the importance of securing personal privacy in building and maintaining your trust and confidence. Therefore, our Information Privacy Policy plays a crucial role in serving you. Here is our customer privacy policy. We have also committed to reviewing our policy to implement the best global practices through trusted and credible reviewers who are committed to the proper and correct use of information policy on the internet. The trust mark that we obtain after a successful review of our operations assures you that we have agreed to inform you about:

Your personal information that can be identified, such as your identity or any other party from whom we have obtained information through the website. The entity that collects the information. How the information is used. With whom the information may be shared. Choices available to you regarding the collection, use, and distribution of information. The types of security measures in place to prevent loss, misuse, or alteration of the information in our possession.

Registration To shop with us, you do not need to register, which includes contact information such as name and email address.

Placing an Order through the Website We also ask the user in the order form to provide information that allows us to contact them, such as name and shipping address based on the chosen payment method. Therefore, they must provide financial information such as credit card number, billing address, and expiration date. This information is used for payment purposes and to fulfill customer orders. If we encounter any issues while processing the order, we will contact the customer using this contact information.

Use of Cookies A “Cookie” is a small set of information stored on the user’s hard drive containing information about the user. The use of “Cookies” is not related to your personal information while browsing our site. For example, “Cookies” may mean that the user does not need to enter a password more than once during their visit to our site, saving time. Any user has the right to reject Cookies while using our site, but in this case, they will not be able to benefit from the personalized service we provide, as Cookies enable us to track and target users’ interests to enhance their experience visiting our site.

Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal information. Therefore, when you visit the site, we simply keep a log of your IP address along with a nickname, browser type, and the duration of your stay with us, helping us form an accurate picture of our visitors without revealing individual identities.

Sharing We will share demographic information with our partners. This does not mean we will provide personal information that can identify any individual. We will not provide credit card information to any party other than the issuing company.

We use external shipping companies to ship orders, and these companies do not retain, store, or use personally identifiable information for any other purposes.

Security We take all necessary precautions to protect users’ information with us. When users submit sensitive information via the website, this information is protected both online and offline.

When our registration and order forms ask users to enter sensitive information such as credit card numbers, this information is encrypted and protected using industry-leading software known as SSL. Therefore, these forms ensure pages are locked as can be seen by the “Lock” icon at the bottom of the browser screen which becomes locked afterward.

In addition to using encryption to protect sensitive information online, we also do everything possible to protect user information offline. Only employees who need specific information to perform a specific task – for example, customer service representatives – are granted access to personally identifiable information. Our employees must encrypt their screensavers when they leave their desks. Upon returning, they must re-enter their password to gain access to your personal information again. Furthermore, all employees are regularly updated on security policies and customer privacy.

Notification of Changes If there is a change in our customer privacy policy, we will post those changes on our homepage so that users are always aware of what information we collect, how we use it, and under what circumstances – if any – we disclose it. If we decide at any time to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email. Users will have the option to approve or reject our use of their personal information in this new manner. We will use this information according to the privacy policy under which it was collected.

Legal Language Applicable The Arabic language is considered the official and legal language for all contracts within our site. In case of any misunderstanding or ambiguity in meaning or interpretation arising from translations into other languages, the Arabic version will be the definitive reference for meaning, interpretation, and clarification.

Legal Disclaimer We strive to maintain customer privacy; however, it may be necessary for us to disclose users’ personal information – in good faith – to any judicial authority that requests it based on legal proceedings or a court ruling. We believe this action will follow legal procedures and rulings that we are subject to.